Enabling Massive Growth, By Auditing IFFCO Bazar Stores for Processes
Conducted an Audit of IFFCO Bazar stores across Haryana and Rajasthan, through physical audit of stores.
Client
IFFCO Bazar Ltd
Service
Process Audit of Retail Stores
Field Force
Reliable Ex-Soldiers
Coverage
Haryana & Rajasthan
A Modern Retail Experience for Indian Farmers
IFFCO Bazar provides a modern retail experience to Indian farmers by delivering agricultural inputs & other services under one roof.
The Client wanted to audit its stores, to ensure a consistent, high quality of services to customers – this involved a study of their existing processes and visits to stores, to analyze adherence to processes.
Brisk Olive, a Business Consultant with India's largest operational field force of 39,000+ ex-soldiers, successfully audited the stores, and – as an add-on - provided a suggested upgraded process to enhance QoS.
Ensuring Uniformity Across All Stores
IFFCO Bazar is a 100% owned subsidiary of IFFCO Ltd. It provides a modern retail experience to Indian farmers by delivering agricultural inputs & other services to them under one roof.
IFFCO Bazar wanted to ensure the uniformity of processes and customer experience across all their stores. The stores were located in rural areas and spread across various states.
The key parameters were reporting on the adherence to processes and if possible, suggesting an upgrade to the existing processes.
Key Obstacles to Overcome
- Stores were spread in rural areas, and were far apart.
- A physical audit was needed, to ensure a high fidelity audit.
- Trained and experienced auditors were needed, who understood similar processes themselves, and who could provide a value add.
- Needed geotagging of information collected, for a higher assurance.
- Needed images and data to back up information. Photos of stores and the existing state of stores were needed to provide a better idea of the processes being practiced.
- A very high reliability of data was needed, to ensure that a suitable intervention could be planned, wherever required.
Delivery Standards
- Verification within 14 days.
- Supported by geolocation tagging, images etc.
- A detailed report including an analysis and recommendations.
Our Structured Approach
- 1Requirement Analysis by the Business Analysis team.
- 2A thorough study of the existing processes.
- 3Framing the audit process and plan.
- 4A POC Test Audit, to test the audit process.
- 5Conduct of audit by trained ex-soldier auditors.
- 6Collection and analysis of data.
- 7Study and formulation of recommendations.
- 8Submission of a detailed, written report.
- 9Frequent Client Feedback & updates.
Technology Stack Used
Google Forms App
Collecting data and geotagging
Google Drive
Securing and sharing Forms
MS Projects
Project Management
Power BI
Data Analytics
Balsamiq Mockups
Process framing
Git Repository
Version control
Trac
Tracking and resolving issues
Client Exceeded All Parameters
The stores were audited in the time period defined.
A reliable analysis of the ground situation was provided.
The Client also received a suggested upgraded process for stores-management, from trained auditors, with scores of years of experience in processes and audits.
India's Largest Operational Field Force
Brisk Olive helps organizations grow massively by enhancing their operational reach, through India's largest operational Field Force of 39,000+ ex-defense professionals, deployed across all districts of the country.
This makes Brisk Olive India's largest technical consulting and field force operations provider. Their services include Business Consulting, Surveys, Market Research, Audits, Projects, Promotions, Trainings, Verifications, and other white, grey and green collar operational tasks.
Our USP is our Team — which is India's largest, most closely-knit and most process-oriented field force. Every member is hand-picked, and has 15 to 20 years of experience in operations. This helps us combine massive reach and scale with ethical and reliable services.
We pride ourselves on being on-time, on-quality and on-cost always. We are a single window provider, with both state of the art technology and cutting edge manpower. Our tech tools include a proprietary Field Force and Project Management app.
Examples of Our Projects
- Market Research, Social Surveys, Process Audits for FMCGs, MNCs, PSUs: One of the worlds' largest software companies, Lattice Solutions, ISC, DDF Consultants, the world's largest soft drink company, etc.
- Turn-Key Projects for PMC Firms and Social Impact Organizations: Hans Foundation, Crimson Energy, Leads Connect, etc.
- Marketing Events & Promotions for MNCs / SMEs: Katha, ArtKonnect, etc.
- Trainings for various Organizations: NTTF, etc.
- Team Lease Services: TCS Ion, etc.
- Other Large Field Force Tasks: Driver Verifications (Varuna Logistics), Rectification of Forms (CredOps), etc.
Recruitment Clients
Brisk Olive also helps clients recruit India's most dependable operational manpower – veterans – across India.
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